We want to you to be completely satisfied and in love with your purchase! If you happen to change your mind, you may return your item/s to us within 7 days of receipt of your order for an exchange or credit note - provided that your items are returned in original condition with proof of purchase.
If you would like to organise a return, please email us at firstname.lastname@example.org within 7 days of receiving your order. We will send you a confirmation email with a return authorisation number. All shipping charges are the responsibility of the customer, and the item/s must be returned via a tracked shipping method. All items are the responsibility of the customer until safely received back, so especially for any rug returns, we recommend insuring your parcel for peace of mind.