We want to you to be completely satisfied and in love with your purchase! If you happen to change your mind, you may return your item/s to us within 7 days of receipt of your order for a refund, exchange or credit note (minus shipping costs) - provided that your items are returned in original condition with proof of purchase.
If you would like to organise a return, please email us at email@example.com within 7 days of receiving your order. We will send you a confirmation email with a return authorisation number. All return shipping charges are the responsibility of the customer, and the item/s must be returned via a tracked shipping method. All items are the responsibility of the customer until safely received back, so especially for any rug returns, we recommend insuring your parcel for peace of mind.
Have more questions? No problem, we're here to help! Reach out to us at firstname.lastname@example.org for any queries about your purchases and returns.